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When it comes to the guest booking conundrum, there is exciting...
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Puneet Chhatwal: bringing it all back home Appointed MD and CEO of Indian Hotels Company Limited in August last year, Puneet Chhatwal has embarked upon an ambitious development strategy that promises to grow the group at...
Balancing act in the hotel industry: 'asset-light' to 'asset-right' For many years, the international hotel development landscape has been dominated by the ‘asset-light’ model. Now, however, an increasing number of operators are beginning to talk...
North African hospitality: spring forward The Arab Spring put a big dent in North African hospitality, with regional visitor numbers and investment opportunities tumbling. The situation has drastically improved over the past...
Welcome to the personalised wellness experience Hotels are making it easier than ever before for guests to tap in and get their health fix. Elly Earls meets Hilton’s Melissa Walker, Chiva-Som’s Dr Jason Culp and spa consultant...
Anthony Bourdain: a life in food The shocking news of Anthony Bourdain’s death in early June, aged just 61, led to an international outpouring of grief within the hospitality community and among the public at...
Market to millennials: select service In an age of lifestyle hotel brands and affordable luxury, select service is all the rage, but what does this mean for the future of the hotel restaurant? Neil Thompson meets...
Moscow's mild World Cup fever Business people avoiding the city during the tournament, along with the capital’s high room count, will contribute to a smaller growth than for previous host cities, STR reports.
Effect of terrorist attacks on tourism: keep calm and carry on Two years ago, tourists stayed away from Paris, Istanbul and Nice after a series of deadly attacks, but the European hotel market recovered swiftly after more recent incidents. Greg...
Good service: waiting for recognition Front of house is often the most overlooked aspect of a restaurant’s success. With the demand for new staff rising, we investigate the challenges the industry faces in looking to...
How hoteliers should handle online reviews: points of view Monitoring and managing one’s online reviews and reputation has become one of the most important but time-consuming elements of day-to-day operations. How can hoteliers ensure...
The odyssey continues: Hôtel Lutetia on the Left Bank of Paris From its establishment in 1910 to its closure for renovation four years ago, the history of the Hôtel Lutetia has been synonymous with the history of Paris. Now, after...
Southern comfort: Greece, Spain and Portugal
A cocktail of economic stability and concerns over security in North Africa has led to a
boom period for southern Europe’s resort market. From the traditional destinations of...
Redeeming loyalty points in the luxury segment Luxury hotel operators have long lagged behind other segments in the industry when it comes to leveraging the full power of a well-integrated membership scheme. However, in an...
Effective employee training: learn to be better A hotel is only ever as good as its staff. EHMA president Hans Koch explains how investing in effective employee training programmes keeps properties competitive.
International Hotel Investment Forum: high hopes From online travel giants to the heads of the ‘Big Four’ hotel brands, the industry’s leaders gathered in Berlin for the International Hotel Investment Forum in early March....
Rebranding of Rezidor to Radisson: González in charge A five-year operating plan seeks to establish the newly formed Radisson Hotel Group as one of the world’s top three hotel companies. The man charged with leading this...
Willms at the helm: Steigenberger Hotel Group’s Deutsche Hospitality Appointed CEO of Deutsche Hospitality in January, Thomas Willms has wasted little time in making his mark, launching a new upscale brand that promises to help the German hotel...
Hilton’s ‘Connected Room’ mobile app: phone it in In December 2017, Hilton unveiled its Connected Room concept, a first-of-its-kind, high-tech guest room that enables customers to personalise and control every aspect of their stay...
High hopes: International Hotel Investment Forum From online travel giants to the heads of the ‘Big Four’ hotel brands, the industry’s leaders gathered in Berlin for the International Hotel Investment Forum in early March....
