AKSEL - Superior hotel software

Our mission is to provide services at an extremely high level in order to meet customers' expectations because the best guest complaint is the one that will never happen. Aksel is your connection to your guests and to the world.

Who are we?

AKSEL was created in 1990 by Stanislaw Slowik, who is still co-owner and CEO after all these years. Aksel is a radio-telecommunications, technology and IT oriented company as well as a software provider for hotels. Aksel cooperates with American company Systems Associates Inc., which is creating specialised software applications for hotels, and exclusively distributes its SynergyMMS (maintenance management system) in Europe.

SynergyMMS is a software solution deployed by the world's largest and most successful hospitality companies. Providing tools designed to support the many diverse users in a hotel, SynergyMMS offers non-technical, multilingual user-friendly interfaces for intuitive operation. A wider area of activity is created as well as integrated IT solutions based on radio communication, particularly for public safety - medical rescue brigades, police departments, fire brigades, mountain rescue brigades, special forces etc. - as well as fleet management and dispatch system for vehicles, telemetry, remote control and mining.

Most radio-telecommunication projects have been supported by Motorola appliances for which Aksel is the main distributor in Poland since 1993. Aksel also became a software and hardware producer for automatic vehicle location, Consel, and for fleet management and dispatch units. Nowadays, Aksel employs more than 50 people, who collaborate to create new, unique projects.

For many years Aksel explored foreign hospitality markets, mostly in Europe. Today, the company is present in Poland, the UK, Scotland, France, Malta, the Netherlands, Cyprus, Portugal, Spain, Estonia, Ukraine, Italy, and is exploring new markets such as Germany, Austria and Russia.

SynergyMMS offers non-technical, multilingual user-friendly interfaces for intuitive operation and is employed by the world's largest and most successful hospitality companies.

It's about Synergy

With SynergyMMS, multiple departments within a hotel enjoy the following benefits:

  • Improved communication through multilingual tools
  • Increased guest satisfaction scores based on better quality of asset and faster response to issues
  • Real-time status updates of work in the syste
  • User-orientated screens that remove clutter and help users to focus on their tasks
  • Inspection results recorded in real-time
  • Trend analysis and comprehensive reporting
  • Accountability improvements, since work is completely tracked.

The primary solutions SynergyMMS offers are:

  • Guest issues - priority handling and escalation of guest issues
  • Work request - multilingual tools make it easy to capture issues
  • Preventive maintenance - both rooms and equipment
  • Inspections - with each response recorded for detailed quality assurance
  • Reports - scheduler allows for selected reports to be delivered via email automatically.

SynergyMMS is a comprehensive maintenance management solution developed during 30 years of history in the industry. SynergyMMS is also easy to use, making it the ideal product. For the busy and often under-staffed hotel, SynergyMMS is the way work gets done.

Where the rubber meets the road

Maintenance management is not just for the benefit of smoother running equipment, improvements in the quality of the asset and staff accountability; it is about the bottom line.

Below is a graph the represents the financial impact of SynergyMMS. A property tracked guest compensation due to maintenance issues, both before and after implementing SynergyMMS. To avoid skewing the data with seasonal occupancy, the same months were reviewed a year later. Monthly savings through reduced guest comps at this property is shown to be about $1,500. That's $18,000 a year!

Managing maintenance can have a very positive effect on the bottom line as well as improving guest loyalty. What is needed is a collection of tools that address the specific concerns of the departments involved. SynergyMMS delivers those tools.

Products and Services

Contact Details

AKSEL Sp. z o.o.
ul. Lipowa 17
44-207 Rybnik
Tel: +48 32 42 95 100
Fax: +48 32 42 95 103
Email: [email protected]
URL: www.aksel.com.pl

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