All articles by chris cox
chris cox
Green roots: sustainability at the heart of Scandic
Since the early ’90s, Scandic Hotels has been famed for its environmental credentials, embedding responsible behaviour across its corporate culture and developing what many now agree is the industry’s leading sustainability programme. Tom Vaughan meets president and CEO Anders Ehrling to discuss the impetus for constant self-improvement, and setting standards for others to follow.
No alarms and no surprises
Modern technology plays a pivotal role in keeping hotels secure and safe. Arup’s Gregoir Chikaher and the Information Systems Security Association’s Kevin Richards speak to Hotel Management International about how the latest developments provide protection and why operators must be suitably proactive without seeming alarmist.
GM evolution: being a modern general manager
As new technologies proliferate and competition grows fiercer, the role of the general manager has undergone dramatic changes. Abi Millar talks to Dorchester Collection CEO Christopher Cowdray; Jean-Luc Naret, managing director of Heritage Resorts; and Johanna Fragano of the European Hotel Managers Association about the greatest challenges currently facing those on the front line of hospitality – and how they are being overcome.
Hilton prepares for public offering
Hilton Worldwide has filed to raise $1.25 billion in an initial public offering. The stock market launch could become the largest ever in the hotel industry if it exceeds Hyatt’s 2009 $1.09-billion offering.
Great technological expectations: Global Hotel Industry Survey
More than ever before, hoteliers’ understanding of new technologies is dictating market success. In ‘Global Hotel Industry Survey 2013: Emerging Trends in Technology, Sustainability, Health and Wellness Tourism’, Timetric – a leading provider of online data, analysis and advisory services on key growth economies and sectors – provides an overview of the current investment landscape.
New CEO for Accor
Accor Hotels has appointed Sébastien Bazin as its fourth chief executive officer since 2006 in what is being interpreted as a further effort to speed up its asset disposal strategy.
A pointed strategy
How does one bring independent hotels under a global loyalty scheme without them losing their individuality? Susan Devine, Preferred Hotel Group’s executive vice-president for Europe, speaks to Will Hawkes about the importance of consultation and how one ensures that standards remain high.
How to digitally upsell to your guests
Don’t rest on your online marketing laurels once hotel guests book rooms at your hotel; build incremental revenue by upselling to customers prior to and during their stays, says Nor1.
Peace and prosperity: Yann Caillère’s plans for Accor
As Accor’s fourth CEO in eight years, Yann Caillère has quickly outlined his expectations for the group over the next three years. He met Phin Foster to discuss new markets, leading by example and the need to tell stories.
Reach out and connect: report from the International Hotel Technology Forum 2013
At the International Hotel Technology Forum in late April, 250 delegates attended a series of one-to-one meetings and contributed to a comprehensive conference programme. Hotel Management International reports on some of the highlights.