Hotel Management International Autumn 2020
The promotion of health has taken on significance like never before. For our cover story, group director of spa and wellness at Mandarin Oriental, Jeremy McCarthy, and vice president for wellbeing at Accor, Emlyn Brown, outline the impact Covid-19 has had upon their thinking in this space and where those thoughts are driving innovation.
Change is a theme running throughout this issue. EHMA president and GM of Milan’s Hotel Principe di Savoia Ezio Indiani, The Langham London GM Nicholas Davies, and Michael Kain, newly appointed GM at the Steigenberger Bad Homburg, tell us how the experience of lockdown prompted them to consider the manager’s role anew.
Questions are being asked regarding how hotels operate, but what about the manner in which they are conceived and designed? Tom Ito, hospitality leader at Gensler, and Jestico+Whiles director James Dilley discuss how all these elements are feeding into new thinking around hospitality architecture and interiors.
Hotel Management International Spring/summer 2020
As we emerge from lockdown, there is little doubt that travel and tourism has been hit harder than almost any service sector and will also take longer to recover than most. We look at how hoteliers can best protect themselves from the worst of the fall out and what operations might look like in the "new normal".
One hotelier being particularly proactive is EHMA president Ezio Indiani. In what he defines as “an irrepressible cry of pain”, Indiani makes an appeal on behalf of Europe’s hotel managers and stresses the need for solidarity among colleagues and competitors.
Elsewhere, we hear from the Global Wellness Institute on the need for a complete reconsideration of the world of work itself; Criterion Hospitality CEO Asif Aziz discusses the motivation behind launching Zedwell, a brand designed entirely around sleep and wellness; PJ Gilbert of Kempinski and Accor's Eve Bourguignon on sustainable sourcing, circular economies and a growing appetite for repurposed interiors; and George Yabu and Glenn Pushelberg, the team behind of some of hospitality's highest profile five-star projects, discuss helping to bring the Pan Pacific brand to London.
Hotel Management International Winter 2019
For our cover story, Sam Nazarian, founder and CEO of sbe, discusses acquiring Morgans Hotel Group, partnering with Accor and how he is positioning his company to dominate the luxury lifestyle space.
Elsewhere, Susan Harmsworth, founder of ESPA, speaks to Elly Earls about future trends in wellness; chef Thomas Keller celebrates 25 years at flagship California-based restaurant The French Laundry and tells us why it will be some time before he hangs up his apron; and Rockwell Group’s Greg Keffer, and Stephane Bensimon, CEO of WOJO, debate the challenges of designing public spaces in the age of co-working.
Also, we look at whether the package holiday still has relevance in the digital age; speak to IHG’s Karin Sheppard about the eradication of single use plastics; investigate the role artificial intelligence is playing in evolving front line service; and ask what European operators are doing to entice Chinese guests.
Hotel Management International Autumn 2019
From the cover this issue: Michael Shaw talks to John Krizan of Krizan Associates and John Goldwyn, vice-president and director of planning and landscape at WATG, about the emergent phenomenon of the ‘landscape hotel’.
Driven by a love for the ocean and concern for marine conservation, Ángel León has long promoted sustainability from his flagship Aponiente base. He tells Tina Nielsen how this approach has garnered four Michelin stars and why he is on a mission to open diners’ minds when it comes to teaching us how much we have left to learn about the bounty of the sea.
Plus, Will Moffitt discusses the vital ingredients that go into making the lobby a destination in its own right with Hasan Yigit, vice-president of Jaz in the City, Jérémie Trigano, CEO of Mama Shelter, and Jay Stein, CEO of Dream Hotel Group. And a study by consultancy company Horwath HTL has identified new trends that are impacting the activities of hotel managers. Ezio A Indiani gets to grips with these figures.
Hotel Management International Summer 2019
The global wellness industry is now valued at over $4 trillion, with an increasing amount of focus and money being invested into hotels' spa offerings. So what are hotels and brands doing to differentiate their wellness offerings from their rivals and what trends are emerging on the horizon? Patrick Kingsland speaks to Rosewood's Niamh O'Connell and Anna Bjurstam of Six Senses to find out.
Arguably no role has undergone greater transformation over the course of the past decade than that of the hotel general manager, so how do the best practitioners in the business stay abreast of such a fast-changing landscape? Tim Gunn speaks to Toshiro Maruyama of Shirouma-so, The Beaumont’s Jannes Soerensen and EHMA president Ezio A Indiani about the flexibility needed to succeed in some of the industry’s most particular positions.
Also in this issue: modular construction methods significantly defray development costs for operators but have traditionally resulted in economy offerings on greenfield sites. Now, the assembly of the AC Hotel NoMad in Manhattan promises to make prefabrication an urban affair. Rob Wagemans of Concrete, architect Danny Forster and Marriott International's Eric Jacobs discuss whether the time has come for large-scale modular projects in cities.
Hotel Management International Spring 2019
Traditional operators have long avoided any association with hostels but, running out of niches and labels for different consumer demographics, some are beginning to explore whether the shared accommodation concept can help them capture millennials and Gen Z. Tim Gunn asks Generator's Alastair Thomas, Etienne Matichard of Jo&Joe and Hostelworld's Paul Halpenny about the potential of communal living.
In a little over a year in charge, Deutsche Hospitality CEO Thomas Willms has launched one brand, acquired another and now has his sights set on transforming the group's flagship offering, Steigenberger Hotels & Resorts. He tells Phin Foster about the importance of leveraging one's heritage, the transformative impact of entering the conversion space and why Deutsche is willing to bet big on the economy segment.
Also in this issue: Receiving his third Michelin star earlier this year was just the latest highlight of Mauro Colagreco's remarkable career. The Argentine chef talks to Tina Nielsen about the journey from dropping out of university in his home country to opening one of the best restaurants in France and creating a global culinary portfolio. And, as part of the STR 500 launch, STR revealed Europe's 100 largest hotel groups during the 22nd International Hotel Investment Forum in March. Here we look at some of the stories behind the numbers.
Hotel Management International Winter 2018
The wellness industry is booming and hotels at all levels are looking to benefit. However, increased opportunities also mean an increasingly savvy guest demographic demanding something genuinely new and different. Paul King speaks to global spa leaders about the challenges of meeting those demands and why operators must adopt a ‘software approach’ when it comes to devising and delivering appropriate programming.
Accor Hotels president of Europe Franck Gervais, COO and founder of citizenM Michael Levie, Hilton president of EMEA Simon Vincent, and Andrea Jones, senior vice-president of international development at Marriott, discuss the ways their brands remain focused on the operations of the future.
Also in this issue, Global brands are betting big on small hotel rooms in an effort to appeal to the younger generation of travellers who want an affordable experience that doesn’t sacrifice comfort or privacy. Hilton’s Tripp McLaughlin, Premier Inn’s Carlo Del Mistro and Pod Hotels’ Richard Born make small talk with Elly Earls.
Hotel Management International Autumn 2018
In this issue, Lisbon and Porto have experienced unprecedented hotel growth over the past decade. But how much longer can it last? Greg Noone talks to Gustavo Castro, the head of Colliers International's office in Porto, and Jorge Rebelo de Almeida, the managing director of Portuguese hotel group Vila Galé, to find out more.
Also: A new brand identity, corporate restructuring and marked changes in developmental strategy all mean that Elie Younes, EVP and CDO of Radisson Hotel Group, is an incredibly busy man. Abi Millar meets the hotel exec to talk about a shift of focus back onto Europe, a renewed willingness to consider leases, what he is looking for in new development partners and the importance of brand purity.
Plus, As the founders and leaders of Firmdale Hotels, Kit and Tim Kemp are among the industry's most influential boutique hoteliers. Phin Foster hears them speak about the importance of maintaining their own spheres of control, taking a personalised approach to hotel development and why it sometimes pays to do things a little differently. And, EHMA president Hans Koch looks at the challenges of staying relevant and competitive in a changing hotel landscape.
Hotel Management International Summer 2018
Appointed MD and CEO of Indian Hotels Company Limited in August last year, Puneet Chhatwal has embarked upon an ambitious development strategy that promises to grow the group at an unprecedented rate. He talks to Phin Foster about the significance of returning to India after almost three decades overseas, the evolving nature of the country's hospitality landscape, and encouraging an unprecedented degree of transparency and openness in his efforts to engender change.
Two years ago, tourists stayed away from Paris, Istanbul and Nice after a series of deadly attacks, but the European hotel market recovered swiftly after more recent incidents. Greg Noone talks to Thomas Emanuel, director of business development at STR, and Mehmet Önkal, managing partner at BDO Hospitality Consulting, about how attitudes towards the risk presented by terrorism have changed.
Also, Moscow's mild World Cup fever: businesspeople avoiding the city during the tournament, along with the capital's high room count, will contribute to a smaller growth than for previous host cities, STR reports. Plus, front of house is often the most overlooked aspect of a restaurant's success. With the demand for new staff rising, we investigate the challenges the industry faces in looking to entice new talent, and speak to industry professionals about the changing expectations of diners towards their wait staff.
Hotel Management International Spring 2018
A five-year operating plan seeks to establish the newly formed Radisson Hotel Group as one of the world’s top three hospitality hotel companies. The man charged with leading this transformation, Federico J González, sits down with Phin Foster to explain his commitment to the project and his strategy for success.
Appointed by AccorHotels in April 2016, Thibault Viort remains the hospitality industry’s only chief disruption officer. Two years on, Greg Noone talks to the former entrepreneur turned start-up guru about how his department’s acquisitions and partnership strategy is helping the brand revolutionise the way it approaches hotel operations.
Also in this issue: The success of a hotel’s fitness amenities depends on much more than the design of the gym and how many classes it offers, as Hilton’s Melissa Walker, Westin’s Brian Povinelli and Wyndham’s Kate Ashton explain to Elly Earls. Plus, Josh Weiss, Hilton’s vice-president of brands and guest technology, tells Patrick Kingsland how the guest experience could be transformed.
Hotel Management International Winter 2017
A $250-million investment from new partner Starwood Capital helped make 2017 another big year for Yotel. With a new pod-concept brand differentiating between its airport and city hotels, the group is all set for a unique period of growth, as CEO Hubert Viriot tells Ross Davies.
From 2018, The Rezidor Hotel Group will shift its development strategy from asset light to asset right and focus on rejuvenating mature markets. Elly Earls meets with chief development officer Elie Younes to find out why.
Also in this issue: Bradford Keen speaks with IHG’s Aron Libinson, Hilton’s Marybelle Arnett, and Carlson Rezidor’s David Jenkins about geopolitics, the FIFA World Cup and why Russia’s hotel industry is climbing out of the doldrums. Plus, concierges are embracing new technology to offer guests a more personalised service than ever before, as Ana Brant of Dorchester Collection, and Amado Silveti of Dubai’s Burj Al Arab Jumeirah, tell Ross Davies.
Hotel Management International Autumn 2017
A growing number of hoteliers value their independence but want the reassurance of a global chain. Elly Earls meets Hilton's Mark Nogal, Wyndham's Philippe Bijaoui and consultant Bjorn Hanson to see if one can have the best of both worlds.
Four leaders from a diverse range of business backgrounds gathered onstage at the 2017 Hotel Investment Europe Conference at London's Hilton Bankside in September to discuss security, branding strategies and the overall state of the industry. Hotel Management International reports.
Also in this issue: Basque culinary pioneer Eneko Atxa shares the philosophy that has seen his Azurmendi restaurant near Bilbao win worldwide acclaim and three Michelin stars. Plus, Andrea Valentino talks to restoration expert Bruno Moinard and his partner Claire Bétaille about striking a delicate balance between tradition and modernity, and what guests want from luxury hospitality.
Hotel Management International Summer 2017
Europe's extended-stay space is finally starting to gather momentum. Ross Davies meets Eric Jafari, managing director of SACO; Zoku founder Hans Meyer; and Ascott's chief operating officer, Kevin Goh, to find out what's accounting for this growth and how they are looking to get a piece of the action.
Despite stepping down as president and CEO of Jumeirah last year, Gerald Lawless still has much he would like to achieve. Phin Foster meets our 2017 recipient of the European Hospitality Award for Lifetime Achievement in the Hotel Community to reflect upon his career and tourism's role in creating a better planet.
Also in this issue: A number of large hotel groups are trying to sell assets and reduce exposure to the European real estate market. Mark Wynne Smith of Jones Lang LaSalle’s Hotels & Hospitality shares his insights. Plus, Metin Erdogdu of Horwath HTL, Mehmet Onkal of BDO Turkey and Edwin Broers of Wyndham talk Turkey.
Hotel Management International Spring 2017
A little over six months since Marriott International completed its acquisition of Starwood Hotels & Resorts, a strategy for how this new hospitality behemoth will look to build upon its European presence has started to take shape. Phin Foster talks to the group's president and managing director for Europe, Amy McPherson.
For newbuild hotels, finding an equilibrium between ecofriendliness and cost-effectiveness is a perennial challenge. Hotel Management International and Iris Ceramica invited European hotel development and design sector leaders for lunch at the Savoy to share their solutions.
Also in this issue: 20 themed suites, a frozen art gallery and an ice staircase feature in Icehotel's first permanent lodgings, unveiled in Sweden in December. Ross Davies chills out with some of the designers behind the project. Plus, Greg Noone talks to Steve Cousins, CEO of robotics firm Savioke, and Mamie Peers of The Cosmopolitan Hotel in Las Vegas, about how to combine utility and novelty.
Hotel Management International Winter 2016
Heading up the redesign of The Breakers Resort in Palm Beach is only the latest instalment in a portfolio of prestige projects for Adam Tihany, including the Four Seasons Dubai, The Beverly Hills Hotel and a string of collaborations with top chefs. Tihany looks back over a lustrous career, and outlines a design philosophy devoted to the careful observation of human experience.
Having rebranded from Steigenberger Hotel Group to Deutsche Hospitality, the German operator is ready to embark on the next phase of its mission towards becoming an international power player. CEO Puneet Chhatwal discusses the motivations behind the change, expanding into emerging markets, and the pressures of living up to the new name.
Also in this issue: Hotel Management International profiles the buoyant Nordic hotel market, travels to Deloitte's 28th European Hotel Investment Conference to hear from an array of hotel leaders, and Eleanor Wilson talks to Anne Golden of Morgans Hotel Group, Ennismore's Timothy Griffin and Daniel Welborn of The Gettys Group about the importance of cultivating local connections
Hotel Management International Autumn 2016
An unprecedented degree of emphasis is being placed upon local knowledge and a sense of place by operators and guests alike, but how can international hotels best forge links with their local communities, and how independent and distinctive can head office allow these properties to be? Hotel Management International hears from Hasan Yigit, managing director of Jaz in the City at Deutsche Hospitality; Fredrik Korallus, CEO, Generator Hostels; and Brian McGuinness, global brand leader for Aloft, Element and Four Points at Starwood.
Sub-Saharan Africa is the fastest growing spa and wellness destination in the world. What is driving this, and what more can be done to establish the region as a leader in the field? Beth McGroarty, research director at the Global Wellness Institute, discusses how this nascent industry is taking shape against a challenging backdrop.
Also in this issue: Elly Earls meets Spanish chef Fernando Arellano and talks dish development, local ingredients, and living and working in the Balearics; our partner STR Global considers the likely responses of hotel operators and consumers; and EHMA president Hans Koch examines how to get the best from these powerful online tools, and draws attention to the ways in which misuse of them can sometimes lead to disaster.
Hotel Management International Summer 2016
With a new multibrand strategy and plans to open 100 Chinese hotels in the next ten years, Barceló is demonstrating real ambition to join the league of global power players. Phin Foster sits down with CEO Raúl González to discuss the challenges and benefits of growing a family-owned company, his willingness to still invest in property and why the group has unfinished business in China.
'Soft branding' is becoming increasingly popular, with more private hoteliers seeking to harness the distributing power and economies of scale offered by major operators, but how realistic is the idea of leveraging such benefits while retaining genuine independence? Abi Millar talks to hospitality leaders about how such deals can be made to work for all parties.
Also in this issue: Sarah Williams discusses the hospitality sector in Ireland with Maureen Bayley of Christie & Co, deputy CEO of Dalata Hotel Group Dermot Crowley and DTZ Sherry FitzGerald's Kirsty Rothwell. Plus, Hotel Management International travels to Amsterdam to attend the opening party of Steigenberger's Jaz in the City and finds out exactly what the operator is doing to differentiate it from its competitors.
Hotel Management Middle East Summer 2016
With new challenges in recruitment, technology, ownership models and financial demands, the role of general manager has undergone fundamental changes. Patrick Kingsland speaks to two of the region's best - Kai Schukowski of Kempinski Hotel Ajman in the UAE and Katrin Herz of Al Bustan Palace in Oman - about their experiences in a rapidly evolving hotel landscape.
Sovereign wealth funds play an important role in the Middle Eastern hotel business, and help finance major projects at home and abroad. But with stagnant oil prices and tighter budgets, how good a bet is the hotel market still thought to be? Oliver Hotham speaks to Chiheb Ben-Mahmoud from Jones Lang LaSalle, Nigel Teasdale from Arc Consulting Partners and Philip Shepherd from PWC about the state of financing in Middle Eastern hospitality.
Also in this issue: Sarah Williams speaks with Thierry Perrot, InterContinental's new area general manager in Oman; Robert Kunkler, COO at Minor Hotel Group; and Gavin Samson, partner at Hotel Development Resources, and Sophie Peacock investigates the adoption of simple tech solutions that will benefit hoteliers and guests.
Hotel Management International Spring 2016
From Claridge's to the Statue of Liberty restoration, Thierry Despont has never shied away from the ambitious. As he works on a cluster of high-profile hospitality and residential projects, the architect and designer speaks to Sarah Williams about the importance of marrying the two disciplines, bringing modern comfort to the grand dames of the hotel world, and how his tools as an artist help him give shape to his clients' dreams.
Following its strongest year since the downturn, Rezidor,s sights are set firmly on further growing its presence in emerging markets, and optimising its cost base and organisational structure. President and CEO Wolfgang Neumann speaks to Phin Foster about the value of partnerships, establishing local ties and growing new brands.
Also in this issue: European attitudes towards third-party operators are shifting as the franchise model continues to gather momentum and a number of hotel owners become more willing to farm out management control. Rod James looks at the economic drivers behind this, what makes for the right partner and where the most value can be found. Plus, Hotelier Johannes Eckelmann speaks to Sophie Peacock about his latest venture, Hotel Buddy.
Hotel Management Middle East Winter 2015
As more high-end hotel groups listen to their guests and increasingly embrace sustainability, to what extent is the five-star experience changing? Elly Earls speaks to Vishnee Payen of LUX* Hotels and Resorts, Amber Marie Beard of Six Senses, and Jane Mackie of Fairmont to find out about the challenges and opportunities of fusing luxury and responsible behaviour.
Emaar Hospitality Group is well established as a leading hotel developer in the UAE, but its move into the mid-market promises to have a big impact upon the hotel scene in the region and beyond. Patrick Kingsland speaks to outgoing COO Philippe Zuber about rapid growth, a more concerted move into management and the opportunities for expanding overseas.
Also in this issue: With technology now an integral part of the travel experience, operators have been enhancing mobile platforms and optimising how they connect with their guests on social media over the past year. They’ve also been working hard to get to grips with today’s complex distribution landscape. Marriott’s Osama Hirzalla, IHG’s Apurva Pratap and Mövenpick’s Paul Mulcahy reveal where tech spend has been in 2015 and how priorities may shift next year.
Hotel Management Middle East Autumn 2015
Amid a period of considerable social, economic and geopolitical upheaval, Marriott International has forged ahead with wide-ranging expansion plans in the Middle East and Africa (MEA), targeting a footprint of 70,000 rooms by 2020. Alex Kyriakidis, the company’s president and managing director for MEA, speaks to Phin Foster about diversifying geographical risk, the evolution of emotional hotel investors and the thirst for quality-tier accommodation across the region.
Hailed as a utopian platform for experiments in green urbanism, then slowed by global financial trouble and technical glitches, Masdar City continues to make quiet progress amid design revisions and reversals. Will it fulfil its potential to prepare the United Arab Emirates for a post-petroleum future or is the project little more than a theme park devoted to ecological ideals? Bill Millard digs for answers.
After nine years in development hell, indications are that the Palazzo Versace Dubai will open its doors to the public later this year. Yet, after so long a wait and amid fierce competition, Greg Noone wonders to what extent the experiences on offer at the world’s newest fashion hotel will still remain in season.
Hotel Management Middle East Summer 2015
With the biggest development pipeline in the region, Hilton Worldwide has emerged as a dominant force within the Middle East’s hotel sector - a rise overseen by regional president Rudi Jagersbacher. He talks to Phin Foster about mid-market opportunities, talent development and why he’ll always be a hotelier at heart.
Much has been made of the two mega-events on the horizon for Qatar and Dubai, but a glance at the development figures demonstrates that it’s an exciting time for the Middle East hospitality market. Hala Matar Choufany, regional managing director at HVS Dubai, and Niall Mcloughlin, senior vice-president of DAMAC Group, answer the questions: where are the biggest real-estate opportunities, what kind of hotels are being built and who holds the balance of power?
Also in this issue: Greg Noone talks to Laurent Voivenel, CEO of Hospitality Management Holdings, David Vely, senior vice-president for Middle East development at Whitbread, and Christophe Landais, managing director for Accor Middle East, about how their companies are adapting to the newfound diversity in the Gulf’s hospitality market.
Hotel Management International Winter 2015
Marriott International has just created the biggest hotel group in history, but in Chicago a few days prior to the takeover, Arne Sorenson was keeping his cards close to his chest. Phin Foster looks into the ramifications of the Starwood deal, and talks to the president and CEO about corporate culture, empowering associates and the growth of the lifestyle space.
Hotel Management International reports from this year's Hotel Investment Conference Europe, where leading lights from Steigenberger, Jumeirah, Langham and Scandic sat down to talk about attracting the right investor, why social media is changing the role of marketing, and how technology can put guests back in charge.
Also in this issue: The winners of the 2015 European Hospitality Awards have been announced. We take a look at who took this year's crowns. Plus, Patrick Kingsland speaks to Romain Roulleau, AccorHotels' senior vice-president of e-commerce and digital services, and Carrie Wicks, operations director at Firmdale Hotels, speaks to Oliver Hotham about the role hotels play in reshaping neighbourhoods and the challenges of this intimate approach to a new city.
Hotel Management International Autumn 2015
Oetker Collection is acquiring masterpieces at an unprecedented rate, having more than doubled in size over the past three years. In this edition of Hotel Management International, CEO Frank Marrenbach speaks to Phin Foster about relaunching the Lanesborough, the changing nature of his role, staying true to European heritage and the privilege of being able to say 'no'.
Brands such as Airbnb and other emerging players within the sharing economy seem to have fundamentally altered the hospitality industry in an amazingly short period of time. What challenges do these new offerings pose to established service providers and how are operators reacting? Abi Millar meets players from all sides.
Also in this issue: Steigenberger's chief development officer, Claus-Dieter Jandel, discusses the importance of retaining the group's uniquely German way of working, and Sarah Williams catches up with the Tyrolean architect and designer Matteo Thun to discuss applying his philosophy to transform a 19th-century artificial island in the Venetian lagoon into JW Marriott's first resort in Europe.
Hotel Management International Summer 2015
In her four years as IHG's chief executive for Europe, Angela Brav has demonstrated a willingness to gamble. In this edition of Hotel Management International, the American native talks to Phin Foster about targeting key markets, providing clarity and why European strength is the only way to truly make one's global brands shine.
Despite the gender split being relatively even within the hotel sector as a whole, there remains a marked imbalance when it comes to women in senior leadership positions. What are the reasons behind this anomaly, and what can be done to help rectify the situation? Abi Millar asks industry leaders how close hospitality is to attaining full gender parity.
Also in this issue: Sarah Williams reports from the European Hotel Managers Association's 42nd annual general meeting in Geneva; Tony Machado, vice-president design and construction at Morgans Hotel Group, reveals how the company uses high design to fuse local lifestyle with creative communities; and Rezidor's newly promoted executive vice-president and head of development Elie Younes talks about his strategy for his first year in the job.
Hotel Management International Spring 2015
With such triumphs to their names as the Wolseley and the Delaunay, the success of Chris Corbin and Jeremy King as world-class restaurateurs speaks for itself. But when they set about creating their first hotel, a 90-year-old garage may have seemed an unlikely place to start. Lead architect Patrick Reardon speaks to Sarah Williams about the ambitious project.
In the past 12 months, an unprecedented number of international operators, including Hilton, Carlson Rezidor, Hyatt, Jumeirah and Steigenberger, have announced plans for new brands specifically targeting millennials. Ross Davies takes a look at what these offerings will entail, and asks whether they can finally create a semblance of brand allegiance among what is fast-becoming a lucrative guest demographic.
Also in this issue: Reporting from the International Hotel Investment Forum, we get to grips with an industry leaving the recession behind, to confront how the rise of new technologies is set to transform how we traditionally perceive of the sector. Plus, IHG's Natalia Perez speaks to Sarah Williams about creating a new European experience based entirely on guest insight.
Hotel Management Middle East Spring 2015
Jumeirah is about to enter one of the busiest periods in its history, launching a new brand and planning to almost double in size over the next five years. President and group CEO Gerald Lawless sits down with Phin Foster to discuss changing demographics, new markets and the challenge of delivering growth while staying true to one’s values.
The FIFA World Cup and World Expo are exciting opportunities for Middle Eastern hospitality, but where are the major growth markets, what segments stand to benefit and how important are such mega-events for the hotel industry? Justine Rowntree investigates.
Also in this issue: Chris Godfrey discusses Sub-Saharan Africa’s booming hotel sector with Deloitte’s Andre Pottas and Jones Lang Lasalle’s Xander Nijnens; leaders from Mövenpick, IHG and Fairmont speak to Patrick Kingsland about striking a balance between in-house sustainability initiatives and industry standards; and Elly Earls meets Hong Kong-born architect and interior designer Steve Leung.
Hotel Management International Winter 2014
Despite recently picking up the Lifetime Achievement Award at the European Hospitality Awards, Sir Rocco Forte clearly does not intend to stop adding to his lifetime of achievements any time soon. The legendary hotelier discusses 'that' takeover, learning lessons and building a dynasty.
Now in its fifth triumphant year, the European Hospitality Awards once again brought together leading hoteliers from around the globe to London for a night that recognised and celebrated excellence throughout the sector in 2014.
Also in this issue: At the end of October 2014, Four Seasons opened in Moscow at one of the most architecturally iconic hotels of the Soviet era. Chris Godfrey speaks to Richmond International's Fiona Thompson about recreating the Hotel Moskva without compromising on the contemporary, luxury experience 21st-century guests expect.
Hotel Management Middle East Winter 2014
Treatments, products and concepts inspired by the locale are a must for today's spa-goer but only if they're accompanied by the most cutting-edge technology on the market. Elly Earls finds out from Jumeirah's Paul Hawco and Atlantis The Palm's Neil Hewerdine how to strike the balance between luxury and local.
Newly installed Rotana CEO Omer Kaddouri sits down with Phin Foster to discuss the opportunities for growth in the Middle East, pushing into new markets and coming up through the grass roots.
Also in this issue: Iain Lynch-Moxon asks whether MINT (Mexico, Indonesia, Nigeria and Turkey) is a useful acronym for looking at growth in the industry; Mövenpick's Jean Gabriel Peres discusses Swiss virtues and new markets; and Chris talks to leaders at Hyatt, Meliá, Firmdale and the Fellah Hotel to discuss the motivations driving philanthropic initiatives.
Hotel Management International Autumn 2014
The concierge has a long history as guests' primary point of contact in any smart hotel. But as visitors become more self-sufficient and adventurous in their travel habits, what is in store for the keepers of the keys? Abi Millar speaks to head concierges Michael de Cozar and Sonia Papet of the Ritz London and Hotel Le Bristol respectively, and Emmanuel Vrettos, president of Les Clefs d'Or, about where the profession is heading.
Jean Gabriel Peres celebrates a decade and a half in charge of Swiss-based hospitality giant Movenpick this year, but he is far more excited about what the future might bring. The chief executive sits down with Hotel Management International editor Phin Foster to discuss Swiss virtues, new markets and why he is happy to remain in the hot seat for quite a while to come.
Also in this issue: Now in its fifth year, Hotel Management International's European Hospitality Awards has firmly established itself as one of the leading annual celebrations of the industry's achievements. Find out who's up for the honours at this year's event, which takes place in London's Hurlingham Club on 7 November. Plus, David Thompson finally feels he understands Thai food; he tells Maida Pineda about his journey and his next project. Patrick Kingsland meets Dorchester Collection's Mark Campbell, Kempinksi's Jeremy Ward and Starwood's Michael Wale to discuss the integration of invisible tech.
Hotel Management International Summer 2014
For its inaugural property in Europe, Hong Kong-based Peninsula Hotels has taken on a century-old Beaux-Arts building once considered the city's finest hotel. Lead architect Richard Martinet talks us through the four-year design process and creating a heady cocktail of Paris's Le Belle Époque and 21st-century China.
Marriott International has already been on the continent for almost four decades and announced back in March 2010 that it would be doubling its European presence in just five years. As we enter the last leg of that journey, regional president and managing director Amy McPherson discusses developing new brands, building partnerships and breaking rules.
Also in this issue, executives from Barclays, CRBE and Christie + Co discuss changing investor profiles and the conditions driving a marked turnaround in the eurozone; leaders from Qbic, citizenM and Carlson Rezidor debate millennial expectations and affordable luxury; HR execs from some of the sector's biggest players debate recruiting and retaining talent in a globalised marketplace; and superstar chef Daniel Boulud talks about staying true to his French roots.
Hotel Management International Spring 2014
France remains the world's pre-eminent holiday destination, attracting some 83 million tourists annually, but a stagnating economy, non-existent GDP growth, rising tax burdens and a lack of liquidity are squeezing its provincial hotels from all sides.
In this edition of Hotel Management International, the country's hospitality leaders outline the powerful forces that could rock the market to its foundations.
Thomas Cook was certainly rocked by economic crisis and changing travel habits, but has now returned to profitability under the stewardship of CEO Harriet Green. She tells Natalie Healey why traditional travel businesses must adapt to an increasingly tech-savvy public in order to match up to online competitors.
Also in this issue, Chris Godfrey meets leaders from global hotel groups and independent properties committed to community engagement, and Alexander Peev, GM of Marqués de Riscal in northern Spain, and acclaimed sommelier-restaurateur Enrico Bernardo discuss shifting wine trends.
Other highlights include Jones Lang LaSalle Hotels global CEO Mark Wynne Smith on the shifting asset transaction landscape; citizenM's Michael Levie and Christopher Cowdray of the Dorchester Collection debating the future of room service; the emergence of hotels placing wellness at the core of their business models; and jet-setting gourmand Andy Hayler outlining his quest to eat at every three-Michelin-starred restaurant on Earth.
Hotel Management International Winter 2013
Founded in 1956 by Gabriel Escarrer Juliá, Meliá Hotels International is the last global group with a member of its founding family in the CEO's chair − his son, Gabriel Escarrer Jaume. He talks about the success of the award-winning ME London, Meliá's ambitious expansion plans in Latin America and Asia, and the pressures of building upon a father's legacy.
International players are now entering the Latin American market in unprecedented numbers. Hotel Management International travels to the South American Hotel Conference in Bogota, Colombia, to assess the lay of the land, and speak to developers and analysts from in the region about the opportunities on offer and the challenges still to overcome.
Closer to home the picture looks a little more mixed. Philip Kleinfeld sits down with Deloitte's Nick Van Marken, Tim Helliwell of Barclays and Jones Lang LaSalle Hotels CEO Mark Wynne-Smith to find out about performance in Europe in the last year and why there is cause for optimism as we enter 2014.
The UK capital is one European destination that has almost seemed immune to the economic struggles elsewhere. The opening of the continent's tallest building is testament to this sense of bullishness and, after much delay, Shangri-La is scheduled to make its UK debut on floors 34−52 of the Shard this year. Elly Earls meets the man behind its interiors, Steve Lang, to discuss marrying artistry with practicality.
Other highlights in this edition include Abi Millar sitting down with Jeff and Chris Galvin to hear about their budding restaurant empire; Spafinder CEO Susie Ellis revealing the wellness trends to look out for in 2014, and Bob van Ness of Preferred Hotel Group, John License of Marriott and Ted Teng of Leading Hotels debating the factors that are driving an increasing number of independent hotel operators to partner with major global brands.
Hotel Management International Autumn 2013
Frits van Paasschen puts much of his success as CEO of Starwood down to an ability to "get to where the growth is". Perhaps the most tangible example of this attitude has been a series of senior management relocations, first to Shanghai and then a month-long decampment to Dubai earlier this year. He discusses the strategic importance of the Middle East, forging personal relationships and the challenges of implementing "a global way of doing business".
And Starwood isn't only group to be paying extremely close attention to the Middle East. While development progresses at a remarkable rate, political and social events over the past couple of years have created a huge amount of violence and insecurity. Leaders from the region's hotel sector discuss how those events have changed the market's dynamics and where areas of opportunity still remain.
Scandic has less seismic international ambitions, but in one respect its impact has been truly global. The operator first implemented a sustainability programme in 1994 and has been the standard-bearer for what hotel groups can achieve in the fields of corporate responsibility and environmental performance ever since. Outgoing CEO Anders Ehrling discusses the impetus for constant self-improvement and setting standards for others to.
Other highlights in this edition include leaders from the hospitality sector debating the changing role of the general manager; an exclusive interview with Jason Atherton focusing on his budding restaurant empire; and analysts from Timetric providing an overview of the current technology investment landscape.
Hotel Management International Summer 2013
Following a shareholder revolt in April, Yann Caillere was appointed the fourth CEO of Accor in just eight years. He faces a number of challenges and has given himself three years to overcome them. In an exclusive interview, Caillere discusses new markets, challenges facing the mid-market segment and the necessity of leading by example.
A major issue for Accor is its exposure to a still sluggish European market. While international gateway cities continue to perform well, secondary and tertiary destinations are a different story. The region's industry leaders to debate hotel development in a flat economy.
It's enough to turn you to drink, and a selection of the continent's leading barmen and developers are more than willing to share their ideas on where and how best to go about it. They provide their thoughts on making the hotel bar a destination in its own right.
On a healthier note, Neil Howard, the man behind wellness concepts for Armani Hotels, the Lanesborough and the Dorchester talks current trends, changing demographics and the future of the spa.
Other highlights include an investigation into how art can project independence and foster a sense of place; Choice Hotels UK CEO Duncan Berry on the group's plans for European expansion; all the gossip from the International Hotel Technology Forum in Lisbon; globetrotter Charlie Boorman discussing the ups and downs of travelling with Ewan McGregor; and an opportunity to meet EHMA's latest president, Hans Koch.
Hotel Management International Spring 2013
Having started learning German as a hospitality student in India in the hope of one day becoming a Steigenberger trainee, Puneet Chhatwal left Rezidor late last year to become CEO of the German operator. He's now making up for lost time, spearheading an expansion programme that has already confirmed a first foray into China. He discusses the transformation from "hospitality's best-kept secret" to a genuine global player and the importance of "Germanness". Another organisation proudly proclaiming its cultural heritage is the European Hotel Managers Association. Ahead of EHMA's 40th general meeting in April, leaders from across the group discuss its continuing significance, enduring principles and the value of engendering relationships between the continent's leading general managers.
The rise of Eastern Europe provides EHMA with a significant opportunity to grow its membership base over the coming years and the Commonwealth of Independent States has emerged as arguably the most exciting region for European expansion. Hospitality leaders, including Angela Brav, IHG's CEO Europe, discuss challenges and strategies for operators. The sluggish performance of traditional European markets remains a concern though. Martin Kandrac, managing director at Blackstone, and Jones Lang LaSalle Hotels CEO Mark Wynne-Smith debate investor confidence and why this state of affairs may constitute a "new normal".
Other highlights within this edition include Hotel Le Bristol's chef des cuisines Eric Frechon making a spirited case for the enduring significance of the French fine dining scene and Karim Rashid discussing the need to redefine the concept of a five-star hotel.
Hotel Management International Special Supplement: The Boutique Hotel Report
Hotel Management International presents a special supplement focusing on the boutique hotel sector. Highlights include the concept of 'boutique', fashion-branded hotels and how the pioneers in the field stay true to their roots in this increasingly saturated market.
Hotel Management International Winter 2012/2013
Claus Sendlinger's entire career in hospitality has been defined by identifying the latest and hippest trends and fashions. The fact he continues to do this successfully, 20 years after founding Design Hotels, is remarkable. In this issue, he discusses the growing difficulties of standing out in an increasingly saturated lifestyle market, his role as curator and cultivator of a unique property portfolio, and the importance of building experiences.
Sendlinger created Design Hotels in his own image and it is almost impossible to think of the company functioning without him at the helm. We talk to two CEOs facing up to the challenge of succeeding such iconic personalities. Arne Sorenson is only the third CEO in the Marriott International's history and the first non-family member to acquire the role. He discusses leading the US's largest publically listed hotel group, growth strategies in new markets and building on Bill Marriott's legacy. And, with Kurt Ritter stepping down from his role as president and CEO of Rezidor following 35 years with the group, Wolfgang Neumann also has large shoes to fill. He explains how he plans to take the company forward, retaining the core principles that made his predecessor's tenure such a huge success.
Other highlights include Spafinder's Susie Ellis profiling the trends for hotel spas over the coming year and a roundtable discussion with sustainability leaders from the world's largest hotel groups. We also visit The Capital Hotel in London to meet newly installed two-star chef and fish enthusiast Nathan Outlaw.
Hotel Management International Autumn 2012
In a luxury sector that can at times feel overly design and fashion-led, Pierre-Yves Rochon flies the flag for an earlier age, a time when waiters wore white gloves and one would never see a guest - let alone a hotel manager - sporting jeans. This quietly sumptuous European style has seen him become one of the most fêted interior designers in the world. "The challenge is to avoid excess," he tells Abi Millar in an exclusive interview in this issue. "Luxury must be discreet."
Another individual refusing to follow the latest fads and trends is Michel Roux Jr, who has become synonymous with an unapologetically French fine dining style, grounded in the classics. He discusses his expanding restaurant empire, joining forces with his father at London's The Langham and building on a family legacy that stretches back almost half a century.
Other highlights in this edition include an investigation into the lengths that Western hotels are going to to attract Chinese guests, we ask whether technology will soon resign the front desk to history, we report from the floor of September's Hot.E hotel investment conference and Hoyt Harper outlines Starwood's grand plans for the Sheraton brand following a $6 billion investment.
Hotel Management International Summer 2012
At the helm of Kempinski since 1995, Reto Wittwer reflects on a lifetime spent in hospitality, the continuing significance of Europe as the heartland of luxury and a commitment to cap growth. Robert Gaymer-Jones has only been CEO at Sofitel for a year, but his relationship with the group dates back to 2007 when Accor brought him in as COO to lead an ambitious process of repositioning the brand within the top luxury tier. He discusses the next stage of the journey, collaborating with Chanel, and why service must come from the heart as well as the head.
Following his recent work with Hilton in Barcelona, architect Mattheo Thun tells Abi Millar how his multifaceted skill set has been brought to bear on hotel projects great and small. Such focus on design and luxury might suggest that the market is back on track and financial concerns are a thing of the past. In a panel discussion with Robert Milburn at PwC, Tim Helliwell of Barclays and Jones Lang LaSalle's Mark Wynne Smith, however, we hear why, despite hotels being an attractive asset, liquidity in Europe remains limited. Turkey represents a marked exception. With the country continuing to post record growth figures, we hear from operators and consultants about huge opportunities in the mid-market sector and the influx of five-star hotels into Istanbul.
Elsewhere in the issue, we talk to Heinz Beck, who operates restaurants in two of Europe's most celebrated luxury properties: the Rome Cavalieri and London's Lanesborough. The multi-Michelin-starred chef reveals his aversion to celebrity chef status.
Hotel Management International Spring 2012
Jumeirah's group executive chairman Gerald Lawless outlines why there are signs of optimism for developers throughout the industry and how the operator is looking to install local knowledge in new territories. Patrick Fitzgibbon, Hilton Worldwide's SVP for development in Europe and Africa, discusses why the continent remains such a fertile ground for the big brands and Louvre Hotels Group CDO Matthieu Evrard explains why the deal-making flexibility afforded by maintaining a "start up mentality" underpins his development model.
Our focus on hotel investment demonstrates that an ongoing lack of liquidity and access to lending has resulted in an increasing amount of capital flowing from East to West. Want a more creative solution? Try getting your hotel financed by the great and the good of the British art world. That is how Ferguson Henderson and Trevor Gulliver found the capital to open the St John Hotel. Also in this issue, Jestico + Whiles founder John Whiles tells us why his increasingly influential architecture and design firm rejects the notion of a signature style; Mövenpick's quest to become the greenest operator in Europe; the growth of culinary-spa packages; and the latest in-room technology trends.
Hotel Management International Winter 2011/2012
Thierry W Despont discusses the inspiration behind his luxurious interiors for 45 Park Lane, fostering a sense of place and the delicate balance between innovation and lasting appeal. CEO of Choice Hotels Steve Joyce is looking to transport the company's asset-light model and aggressive approach across the Atlantic. He talks strategies with Rod James. We also travel to Rome for a sit-down with Amy McPherson, the president and managing director of Marriott's European division.
Also in this issue, Jennifer Sharp meets top chefs, restaurateurs and hotel executives to investigate why fine dining need no longer owe its allegiances to Escoffier, and we talk to Hilton Worldwide's president of global operations Ian Carter and Starwood executives Michael Wale and Brian McGuinness. Back in early November we hosted the European Hospitality Awards 2011. Winners on the night included the St Pancras Renaissance, the Dorchester Collection and Melia Hotels founder Gabriel Escarrer Julià. We include a full report.
Hotel Management International Autumn 2011
They say it can be lonely at the top," observes Kurt Ritter in our exclusive profile commemorating his 35 years with Rezidor. If that is indeed the case, he must enjoy his own company. To have spent so long at a single organisation would be impressive in any industry, but to do so within hospitality is quite a feat. Factor in that Ritter has been CEO since 1989 and one comes to appreciate quite how remarkable an anniversary this is. But despite the years spent in the boardroom, he remains an hotelier at heart. Will Ritter be around to celebrate a 40th anniversary? Don't bet against it.
Hotel Management International Summer 2011
Hotel Management International travels to Marrakech for meetings with hoteliers, developers and analysts in an effort to find out why Morocco's Red City is becoming so attractive to luxury operators that even the king is getting in on the act.
From Red City to Red Book and a meeting with Michelin director Christian Delhaye to discuss the guide's ongoing relevance in an increasingly information-saturated era, star ratings in an age of austerity and plans for future expansion.
Elsewhere in this issue, we cross the Atlantic for a one-to-one with André Balazs, owner of the hippest hotel portfolio in North America; Design Hotels' Claus Sendlinger and Six Senses' Sonu Shivdasani debate sustainability's role in delivering a luxury experience; our special report profiles the rise of the baby brand; and dentist-turned-medical spa pioneer Paulo Malo argues that there's no reason hotels shouldn't offer diagnostic testing, outpatient surgery and full health checks.
Hotel Management International Spring 2011
Two-starred Michelin chef Marcus Wareing talks to Phin Foster about rewarding talent, creating a buzz and why a chance to be a part of the St Pancras Renaissance presented too good an opportunity to turn down.
The first of Brian Williams' Chapter hotels opened earlier this year to a warm reception from Swire Hotels' fans, British tourists and Cheltenham residents alike. We meet Williams, and Ken Shuttleworth of Make Architects, to discuss home-grown interiors, the challenges of combining old and new styles, and the need for pared-down luxury post-recession.
Irish-born, London-based designer David Collins has created some of the most gorgeous hotel interiors of the last ten years, from the Connaught Bar to Limewood in Hampshire. I visit his Fulham studio to talk about his former incarnation as an architect, and his broad range of influences.