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HMI Next Issue Summer 2018Top

News & stats: A roundup of the most recent happenings across the international hospitality sector

EHMA: Industry comment from the president of the European Hotel Managers Association, Hans Koch.

STR Global: The latest stats on European hotel performance from our associate partners.

Big Interview: As Marriott International prepares to combine its Marriott Rewards, Ritz-Carlton Rewards and Starwood Preferred Guest programmes, Marriott International president Amy McPherson discusses the latest developments in the continued evolution of the world’s largest hotel group and, with this central component of integration nearing competition, outlines where the next major challenge lies.

Business management & Development: For many years, the international hotel development landscape has been dominated by the asset light model. Now, however, an increasing number of operators are beginning to talk about “asset right”, demonstrating a renewed willingness to enter leasing agreements in order to win opportunities in particularly competitive markets. Melia COO Andre Gerondeau, Jones Lang LaSalle’s Mark Wynne Smith and Radisson Hotel group’s Elie Younes discuss the motivations behind this shift.

Southern Europe’s resort market is booming, but, for those wanting to get in on the action, the range of amenities and mixed uses involved makes for a very different proposition from traditional hotel development. Who makes up the typical investor profile? What are the key considerations? And where do specialists see the most potential for growth? David Vely of Club Med, Andreas Andreadis of LBRI, and Marc Finney of Colliers International discuss.

Special report: In the space of a generation, the role of the hotel general manager has changed almost beyond recognition. In an age of artificial intelligence, marketing algorithms, complex property management systems, shrinking talent pools and global mega brands, what are the core competencies of a 21st century GM and how does one ensure continued learning and growth? In this exclusive roundtable, we sit down with leading members of the European Hotel Managers Association to find out.

Regional focus:For the first decade of the 21st century, North Africa was targeted as a major growth geography by all ambitious international operators. However, amid mounting security concerns, regional instability and dwindling consumer demand, what is the outlook for these once booming tourism markets and can they hope to get back to pre-2010 levels of investment and performance. Trevor Ward, managing director of W Hospitality, AccorHotels’s Reda Faceh, and Wyndham’s Panos Loupasis join the discussion.

Guest amenities: From mindful movement holidays, to happiness retreats and architectural wellbeing, what are the trends currently driving spa innovation in the wellness space? We meet leaders from the field, including Jonathan Wilson, VP for product innovation at Hilton Worldwide, Kenneth Ryan, senior director of global spa operations for Marriott International, and Rosewood group VP for wellness Niamh O'Connell.

Design: With a guest list that has included Pablo Picasso, James Joyce and Charles de Gaulle, Paris’s Hôtel Lutetia has long been one of the city’s most iconic destinations. Closed in 2014 for a €100 million renovation, the project is now nearing completion. We meet French architect and designer Jean-Michel Wilmotte to discuss his work on restoring and revitalising this Art Nouveau masterpiece.

Operations: Luxury hotel operators have long lagged behind larger business-orientated hotel groups when it comes to leveraging the full power of a well-integrated membership scheme. However, in an environment of increased competition, and with more information available on guest preferences and habits than ever before, what efforts are being made to rectify that situation and how different must a luxury loyalty programme look? We discuss with leaders from Four Seasons, Dorchester Collection and Oetker Collection.

Food & Beverage: In the age lifestyle hotel brands and affordable luxury, select service is all the rage, with the first things jettisoned from new hotel concepts all too often being the traditional hotel restaurant. This does not mean getting rid of an F&B offering entirely, however; from grab and go lobby dispensaries to partnerships with local restaurants, operators are looking to redefine what guests expect in terms of choice and convenience. Jeremy Dodson, Marriott International’s VP for F&B development, CitizenM COO Michael Levie, and Andre Guettouche of Generator Hostels discuss some of the latest innovations.

Technology: Monitoring and managing one’s online reviews and reputation has become one of the most important but time consuming elements of day to day operations. Where does the responsibility lie? How should the process be driven? And, from outsourcing to AI, what tools do hoteliers have at their disposal to ensure that this still evolving discipline is performed to the best of their abilities? We meet tech leaders from some of the world’s biggest operators to find out.

Security: Tragically, the European continent has endured multiple terrorist attacks in recent years. As a result, we have seen a shift in the way terror affects hotel performance, with some markets proving far more robust than others when it comes to short- and long-term impact. What role can the hotel sector play in helping bring about a return to normality following an atatck and what are the elements contributing to such disparity between markets? We speak to STR’s Thomas Emanuel, Alfredo Aznar of Melia, and Mehmet Önkal of BDO.

The Insider: The winner of Bocuse D’or Europe, the world’s most prestigious gastronomy contest.

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