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Hotel Management International Summer 2018

Appointed MD and CEO of Indian Hotels Company Limited in August last year, Puneet Chhatwal has embarked upon an ambitious development strategy that promises to grow the group at an unprecedented rate. He talks to Phin Foster about the significance of returning to India after almost three decades overseas, the evolving nature of the country's hospitality landscape, and encouraging an unprecedented degree of transparency and openness in his efforts to engender change.

Two years ago, tourists stayed away from Paris, Istanbul and Nice after a series of deadly attacks, but the European hotel market recovered swiftly after more recent incidents. Greg Noone talks to Thomas Emanuel, director of business development at STR, and Mehmet Önkal, managing partner at BDO Hospitality Consulting, about how attitudes towards the risk presented by terrorism have changed.

Also, Moscow's mild World Cup fever: businesspeople avoiding the city during the tournament, along with the capital's high room count, will contribute to a smaller growth than for previous host cities, STR reports. Plus, front of house is often the most overlooked aspect of a restaurant's success. With the demand for new staff rising, we investigate the challenges the industry faces in looking to entice new talent, and speak to industry professionals about the changing expectations of diners towards their wait staff.

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