- Turn customers into brand champions is the only complete online reputation management platform to improve online reviews, gain insights and drive more revenue. Our integrated, flexible platform puts hotels and restaurants in control of their online reputation.

Online reputation management for hotels

In today's digital marketplace, managing your online reputation is essential. The information that appears about you online is what stands between all of your marketing efforts and increased revenue. 81% of UK consumers read online reviews and check ratings. What's more, 60% trust customer reviews as a source of information about products and services as much as a personal recommendation from family and friends. But online reputation is not built only on reviews, a full Online Reputation Management (ORM) solution encompasses business listings accuracy, social media and operational insights.

Reviews and accurate location listings help convince travellers that you offer the best deals and services. Our integrated, flexible platform puts you in control of your online reputation.

Online reviews

Monitor all of your reviews on Google, Facebook and industry specific reviews sites from one centralised dashboard. Our platform integrates with over 150 reviews and booking sites.

Get alerts when a negative review is posted to respond in a timeline manner. Create personalised response templates to ensure tone consistency and professionalism. Implement approval workflow to guarantee quality standard.

Request customer reviews through kiosks, e-mail and SMS, and respond quickly and professionally from the cloud SaaS platform or mobile application - including links the review sites that have the biggest impact on your bookings and revenue.

Social media

82% of customers place trust in companies that are on social media. Listen to social conversions across all channels on one dashboard. Respond, publish and advertise on social media across all your locations and channels.

Business listings

The customer journey starts in search and maps. Claim, audit and correct automatically all listings that belong to your hotel or restaurant groups.

Guest satisfaction surveys

Build customised surveys to generate high response rates through email, SMS or at hotel reception and hotels. Centralise all data in one dashboard to monitor, respond and stream ratings and comments on your website.

Operational insights

Uncover key trends and patterns from all customer feedback data including customer sentiments and benchmark local competitors. Access text analytics from reviews, social media and surveys data to uncover the true voice of the sustomer.

Ticket management

This case management module assists hotels in closing the loop from negative reviews or surveys and manages feedback on a case-by-case basis through a dedicated solution integrating with your CRM and PMS so negative experiences do not persist.

With over two million customers, supports the success of leading companies worldwide from 80 different industries such as Hertz, Mitchells & Butlers and Greene King. Please use the form below to organise a demonstration with one of our reputation experts or get more information.

Products and Services

Contact Details
Liverpool Innovation Park
Edge Lane
L7 9NJ
United Kingdom
Tel: 0800 066 4781

One dashboard for all your ORM needs.
The customer journey starts online.
Engage with your customer where they are on social media.
Complete Online Reputation Management (ORM) platform on mobile and cloud SaaS.
Text analytics word cloud to uncover trends and customer sentiments across all channels.
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