In a crowded marketplace, thousands of retail companies, private businesses and public authorities offer parking facilities. With that ownership, comes a duty and desire to constantly improve a facility's quality and convenience for customers. Whether at a stand-alone business, a shopping centre, hospital, supermarket, transportation site or public parking lot, providing a high level of service is the key to establishing a good experience, building repeat business and creating loyal customers. The rising costs of property and land means successful parking businesses must strive to make the most economical use of their lots. Therefore, the effective management of every square inch of available parking space is an increasing priority.
With years of experience applying intelligent solutions in thousands of businesses around the world, Hikvision, the world's leading supplier of innovative video surveillance products and solutions, is set to make life easier for parking operators. Its state-of-the-art Smart Parking Management Solution masterfully improves the efficient management, security and profitability objectives of parking operators.
Parking areas close to town centers or popular facilities experience high customer flow during rush hours that often creates congestion. Parking safety and effective management are critical concerns here, especially in retail sectors. The Smart Parking Management System applies the latest barrier technology, combining it with Hikvision's industry-standard automatic number-plate recognition (ANPR) to ensure a seamless and well-managed entrance and exit. Fast vehicle identification and integrated barrier-control software means queues are minimised, and greater vehicle flow can be handled to increase the productivity and efficiency of any parking site.
Hikvision's DarkFighter and True WDR imaging technologiy is employed in the ANPR system, as well as optional IR or built-in white light LED lighting. This technology provides crisp and clear recognition and recording of every vehicle using a parking lot.
Parking Guidance cameras in this robust solution automatically monitor the use of the car park along with the availability of spaces, 24 hours a day. More sophisticated and useful than the usual 'Spaces available' sign, the system actually highlights the available parking spaces to customers and guides them to those spaces upon arrival. This is achieved via parking guidance display screens at critical junctions within the car park, which display the number and location of available parking spaces. Additionally, a dynamic lighting indicator system directs customers to a specific space available, reducing customer parking times and creating an experience where drivers will always find a free space quickly.
Controlled by the Parking Guidance Terminal, the system not only provides power and network access for up to 32 nearby cameras, but also provides real-time video for surveillance and incident evidence preservation. Also, terminals back up critical data locally, and can run parking guidance offline to ensure optimal system reliability and minimal impact on local area data networks.
To create additional value and improve the experiences of parking lot users, the Smart Parking Management System includes a Find My Car feature. When returning to the parking lot, drivers can use the Query Kiosk touchscreen. By entering the licence plate number in full or in part, vehicles can be easily located on a schematic floor map, and the vehicle location displayed, along with the shortest and quickest route to the vehicle. This means vehicles can be located easily by customers in the often confusing architecture of a modern car park, plus vulnerable users can feel safe knowing they are provided with a simple, fast and safe route to their vehicle. This again contributes to creating a safe and secure environment, one that will encourage customers to use the facility more often, with the effect of increasing business revenue.
Day-to-day management, including remote barrier control, licence plate access management, vehicle accidents and unauthorised parking, can now be achieved with Hikvision's centralised parking management platform. Providing the information and tools necessary to ensure smooth parking lot operation, the Smart Parking Management Solution employs a central management platform that enables operators to deploy staff, monitor a comprehensive facility overview, and respond to planned and unplanned events quickly and efficiently.
The system can provide invaluable statistical and analytical lot information, helping operators to maximise their profitability and supplying status history, use rates, vehicle flow, and much more. Integration into third-party systems such as Find My Car, indoor navigation and payment systems are all supported by an open SDK framework, allowing system integrators to provide operators with a solution that works for them.
Parking businesses need to provide the greatest level of flexibility for their customers, and ensure that they can enter and leave the lot with minimal hindrance. Automated barriers can help keep customers moving smoothly through parking facilities, but ensuring the best possible vehicle entrance and exit flow without congestion, along with the ability to locate free parking spaces, is the key to providing the best customer experience.
Using the Hikvision Smart Parking Management Solution, commercial parking lot managers can maximise the full potential and profitability of their lots, all while ensuring that their customers feel satisfied and safe in their parking lot of choice.